We make every effort to provide quality workmanship and customer satisfaction is important to us. If you have a question or concern about your decal order, please phone or send an email. For your convenience, details regarding our return, refund, and cancellation policies are included below. If you have a concern not covered in this policy, please contact us.

Please request Return Authorization before returning any decals or signs.

Stock decals may be returned for refund or exchange, subject to the following:

1. Decals must be received in good condition.
2. Customer pays for return postage or shipping.

When the returned decals have been received in good condition, alternate decals of equivalent value will be shipped in exchange or a refund will be given according to customer preference (see Refund Policy below).

Custom decals cannot be returned except in the event that we find we have made an error in regards to fulfilling the order. Please note:

1. Artwork which is found to contain an error after being approved by the customer (see Art For Approval) will not be considered to be an error on the part of Fire Concepts. However, if you find an error, please notify us immediately as we may be able to correct the order before it goes into production.
2. Although we make every effort to please our customers, if the customer chooses to forego the right to Art For Approval, we cannot be responsible for customer dissatisfaction with the finished artwork. If you are concerned about the finished appearance of your artwork, please request our free Art For Approval service.

– back to top of page –

Refunds will be issued according to the following policy:

1. Credit card payments will be credited to the original credit card account from which the payment was made.
2. Payments by Money Order, Cashier's Check, or Wire Transfer will be refunded by check. International orders will be refunded by Money Order or Cashier's Check. If desired, the customer may request a credit memo against their account in lieu of a refund check.
3. Payments by personal or company check that have not yet been processed will be returned. They will be refunded by check if they have been processed. If desired, the customer may request a credit memo against their account in lieu of a refund check.

Please refer to the Return Policy (above) and the Cancellation Policy (below) for more information about refund eligibility.

– back to top of page –

If you need to cancel an order in progress, please notify us immediately. We will take action according to the status of your order:

1. If your order has not yet been processed, we will cancel the order and refund or credit any payments which have been received (see Refund Policy above).
2. If your order has been completed and shipped, you will need to follow the Return Policy (above) when you receive the package.
3. If your order is in progress, the following policy will apply:

• Stock decals will be returned to stock. Any payments which have been received will be refunded or credited (see Refund Policy above).
• Custom decals cannot be refunded. If the order has not yet gone into production, we will be able to refund or credit any payments received for custom items (see Refund Policy above). Unfortunately, we cannot refund any custom items that have gone through production.

– back to top of page –